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Help and Contact

Allianz Car Insurance

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We're digital first

We're all about making things simple, so you can get on with what matters. No hold music, no paperwork, no fuss.

Just an online account where you can manage, update and check your policy whenever suits you.

How-to guide FAQs

Wondering how to manage your Allianz Car online account? Our guides will help you stay in control of your cover...
Read our guides

How-to guided videos

Our videos are a step-by-step guide to help you make changes in your online account. Let us show you...
Watch our videos

FAQs

We've put together your frequently asked questions all in one place to help you stay in control of your cover...
FAQs
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If you do have a current policy with us, please provide us with your registration number and address.
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Please note...

As Allianz Car Insurance is an online only product, we always put our best price forward and are unable to reduce your renewal quote or offer any price matching services.

How else can we help?

First things first, make sure you and your passengers are safe - your claim doesn't need to be reported to us immediately.

Once you're comfortable, you'll need to:

  • Take note of the time, date and location.
  • Make a record of what happened.
  • Get names and contact details of the other driver(s) and any witnesses.
  • Write down the licence plates of the other cars involved.
  • Take pictures of any damage.
  • Note down any injuries.

You'll need to call the police if:

  • The other driver(s) left the scene without providing their details.
  • You suspect the other driver(s) may have caused intentional damage.
  • You think the other driver(s) could be uninsured.
  • You have reason to believe the other driver(s) is under the influence of drugs or alcohol.

Then, give our claims team a call at any time.

Calls will be recorded. For Text Phone, first dial 18008.

If you have breakdown cover with your Allianz Car Insurance, we're here to help 24/7. Just give us a call and we'll take it from there.

Calls will be recorded. For Text Phone, first dial 18001.

Please remember, our phone line is for claims only. You can do everything else online in your Allianz Account.

If the incident occurred before your existing policy end date, you should report your claim to Flow Insurance.

If you’re a Flow Renters customer calling about a claim, we'll be happy to help.

If you’re a Flow Monthly car insurance customer calling about a claim, we'll be happy to help. 

Lines open 24 hours a day, 7 days a week
 
For Text Phone first dial 18001
Calls will be recorded.

If the incident occurs after your cover with Flow has ended and you’ve changed providers, you should report it to your new insurance provider.

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