We need to make sure we fully understand the issue, or whether there's a system outage. Please email firstname.lastname@example.org with as much detail about your issue as possible along with your full name, postcode, and vehicle registration. This will help us locate your policy. We're on it and we'll normally get back to you within 24 hours.
Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.