Flow Car Insurance FAQs

My car has been stolen, what do I do?

 We're so sorry to hear your car's been stolen, we know how upsetting it can be. The first thing to do is report the theft to the police immediately. Dial ‘101’ and ask to be put through to your local station. They'll ask for details including your registration number, make, model and colour of the car. They’ll also give you a crime reference number which you’ll need when you call us.

Next, call us on 0800 030 4897 and we'll do everything we can to help. Our line for new claims is open 24 hours a day, 7 days a week . If you have hire car cover, we'll arrange a hire car for up to 21 days or four days from the date we pay your claim (whichever comes first).
To discuss an existing stolen car claim, please call 0800 030 4897 Option 3. Our line for existing claims is open 8:30am - 5:30pm Monday to Friday. Calls will be recorded. For TextPhone dial 18001 first.