We know how frustrating it can be while waiting to get your excess back, following an accident that wasn't your fault.
We'll pay you the excess back as soon as we can - but we need the third party's insurer to accept responsibility before we do. This might not always be possible or could take time. For example, the other driver could deny causing the accident or their insurer might not reply to us straight away.
Whatever happens, we'll let you know.