To help us accurately assess your motor claim, your images should clearly show the information your claims handler has requested; for example, if we've asked for close-up images of the vehicle damage, the vehicle damage needs to be in focus so we can clearly see it.
Our step-by-step motor photo or file upload portal will guide you through what we're looking for and provide examples.
There are certain restrictions on what photo or file types and size we can support through motor photo upload:
Files must be no greater than 20MB
When we ask for a photo or file, we can support the following file types: .jpeg, .jpg, .png,.doc, .docm, .docz, .html, .msg, .pdf, .rtx, .word, .xls, .xlsm, .xlsx, .csv, .tff, .tiff