Flow Car Insurance FAQs

What should I do if I have a car accident and how do I report it?

If you've been involved in a car incident, the most important thing is that you're okay. So, make sure you're safe before getting in touch - your claim doesn't have to be reported immediately if you don’t feel safe or comfortable.

If another person or vehicle was involved:

  • Exchange details including names and addresses, phone numbers, registration numbers, makes and model
  • If someone's injured, call the emergency services immediately

Avoid discussing who was to blame, even if you think it's obvious

To help us handle your claim quickly, make a note of:

  • Date, time, and location
  • What led to the incident
  • Names and contact details of any witnesses and/or police
  • Any injuries caused to anyone involved

It may help to provide photographs taken at the scene or details of any CCTV cameras covering the area.

When to call the police:

  • If the other driver doesn’t have insurance, flees the scene or refuses to provide their details
  • If you think they caused the damage on purpose or could be under the influence of alcohol or drugs

If you need to speak to us urgently, we’ll be there for you 24/7.

Call will be recorded. For Text Phone, first dial 18001.