Flow Car Insurance FAQs

What should I do if I've missed a monthly payment?

If you’ve missed a monthly payment, please log in to your Flow account and click the ‘pay now’ button.

If your card details have changed, you’ll need to update them by selecting ‘Payment’ from your account homepage then ‘Change card’.

If you don’t manage to make the payment yourself, we’ll try taking it again 7 days after your monthly payment was due. If this payment fails, you’ll be issued with a notice of cancellation.

Just so you know, your credit rating could be affected if you default on your credit agreement and your policy is cancelled.