Flow Car Insurance FAQs

What’s the easiest way to access my Flow account?

Saving a shortcut to your desktop or smart phone’s home screen can save you time and help you remember where your Flow account is. It’s not as complicated as it sounds – we’ll spell it out below.

We get it - things change. So we’ve made managing your policy in your Flow account simple. Got a new car or sold your old one? You can change your vehicle, address or mileage and even add or remove drivers, anytime.


Here’s how you can save a link on your devices for easy access 

iPhone or iPad: 
1. Tap on the “Safari” icon to open your web browser.
2. Go to https://portal.flowinsurance.co.uk/
3. At the top or bottom of your screen, tap the icon that looks like a square with an up arrow.
4. From the menu, tap “Add to Home Screen” (you may need to scroll down) and a pop up will appear with the icon and text that will be used for your shortcut.
5. If you want to, you can change the name of the shortcut using the on-screen keyboard. When you tap “Add” you’ll see the icon located on your iPhone/iPad home screen. 

Android: 
1. Launch “Chrome” app. 
2. Go to https://portal.flowinsurance.co.uk/
3. Tap the menu icon (3 dots in upper right-hand corner) and tap Add to home screen. 
4. You’ll be able to enter a name for the shortcut then Chrome will add it to your home screen. 

Computer/laptop using Internet Explorer, Chrome, or Firefox: 
1. Go to https://portal.flowinsurance.co.uk/
2. Reduce your window size so it’s not full screen – the next bit’s easier if you can see your desktop. 
3. Highlight, click and drag the site's icon (URL) in the address bar. You'll see an outline of the object appear as you drag. 
4. Release the icon on your desktop and a shortcut to Flow will appear.

Bookmark/favourite using Internet Explorer, Chrome, or Firefox: 
1. Go to https://portal.flowinsurance.co.uk/
2. Click on the star icon in the top right corner of the screen. 
3. A new window will open. You can rename your bookmark if you want by clicking the current name and entering a new one.
4. Click Done.