Some things to bear in mind if we're unable to take the funds:

  • Does your card allow recurring card payments / subscriptions / have continuous payment authority? 
  • Is the card registered to the home address that we have on your account?
  • We accept all debit cards except Diners card, Citi Bank, American Express, and prepaid cards, but we don't accept Business or Commercial cards.

To change your card, we have a handy 'how to' guide.

Please don't email us with your full card number, if we ever need to check something relating to your payment card, we'll only ever ask for the last 4 digits.

We accept all debit cards except Diners card, Citi Bank, American Express, and prepaid cards, but we don't accept Business or Commercial cards.

If you’ve missed a monthly payment, please log in to your account and click the ‘pay now’ button.

If your card details have changed, you’ll need to update them by selecting ‘payment’ from your account homepage then ‘change card’.

If you don’t manage to make the payment manually, we’ll try processing it again 7 days after your monthly payment was due. If this payment fails, you’ll be issued with a notice of cancellation.

Just so you know, your credit rating could be affected if you default on your credit agreement and your policy is cancelled.

Yes. Simply  log in to your account and select 'payment' where you'll find options including: pay off balance.

Sometimes a payment can be declined by your bank or payment provider but still appear as a pending transaction (known as a ring-fenced payment). It could be that your payment details don’t match, or the payment failed to pass your bank’s validation checks. 

The most common reasons are:

  • The address registered to the card doesn’t match the address on the policy.
  • The wrong type of card was used – e.g. a credit card (for monthly payments) or a prepaid card.

The payment will most likely remain as pending if you haven’t received either:

  • A welcome email confirming your policy.
  • A notification that the purchase was successful.

Payments that remain as pending are usually returned to you by your bank automatically in a few days. You won’t need to do anything but it’s important you don’t try to make another payment using the same card/payment method.

We'll send any refunds immediately. 

Remember, they can take three to five working days to appear in your account depending on your bank or building society.

We understand financial circumstances change, so please email us at digitalhelp@allianz.co.uk with as much detail as possible and we'll get back to you with some next steps.

It could be that you were deemed to be at fault, or partially at fault, following a claim. Until liability has been determined, you'll need to continue to pay for your insurance.

If the claims costs can be recovered, or the claim is found in your favour, any payments you made after you cancelled your policy will be refunded.