Frequently asked questions
What you need to know before you make a claim
Lifetime guarantee on repairs
Following a claim we provide a lifetime guarantee of the quality of repairs made by our approved repairers as standard while you own the car. (labour only, excludes parts).
Our legal advice freephone helpline can help with any of your legal needs such as family matters, as well as motoring related issues.
We pay to drain and flush your fuel tank, as well as cover the damage to the car's engine. You’ll just need to pay your excess.
Protected No Claim Discount
Whether you made just one claim or multiple claims, if you have Protected NCD, you won’t lose your discount.
Transport after an accident
If your car's not safe to drive, we’ll always arrange to recover your car, you and your passengers to a safe place or local storage facility.
We can promise your no claim discount will remain intact if you have to make a vandalism claim – you’ll just need to pay your excess.
All the glass in your car is covered for repairs and replacement, even a sunroof. Plus, windscreen claims don't affect your no claim discount. Good to know.