Making a Flow insurance claim? You're in good hands

How do I make a claim?

Need to claim for your window or windscreen? We've got you covered

There's no need to contact us - you can get in touch with our recommended windscreen providers directly. 

Book an appointment - Autoglass

Book an appointment - National Windscreen

 Good to know: Windscreen claims don't affect your no claim discount and you won't need your policy number!

Frequently asked questions

Car insurance terms got you scratching your head?

If you're ever left wondering something like 'what's an excess?' don't worry - you're not alone. If only there was somewhere you could find out what all those common car insurance terms really mean...

What you need to know before you make a claim

Lifetime guarantee on repairs

Following a claim we provide a lifetime guarantee of the quality of repairs made by our approved repairers as standard while you own the car. (labour only, excludes parts).

Legal advice

Our legal advice freephone helpline can help with any of your legal needs such as family matters, as well as motoring related issues.

Misfuelling mishaps

We pay to drain and flush your fuel tank, as well as cover the damage to the car's engine. You’ll just need to pay your excess.

Protected No Claim Discount

Whether you made just one claim or multiple claims, if you have Protected NCD, you won’t lose your discount.

Uninsured driver promise

Accident not your fault? Other driver not insured? We’ve got you! There's no excess to pay and you keep your no claim discount – just tell us the other driver's details.

Transport after an accident
If your car's not safe to drive, we’ll always arrange to recover your car, you and your passengers to a safe place or local storage facility.

Vandalism promise

We can promise your no claim discount will remain intact if you have to make a vandalism claim – you’ll just need to pay your excess.

Windscreen cover

All the glass in your car is covered for repairs and replacement, even a sunroof. Plus, windscreen claims don't affect your no claim discount. Good to know.

Find all our Claims FAQs in our FAQ hub. Love a good read? Feast on articles & guides from the Flow magazine. We've even added some below for you...

Flow car articles