Flow complaints

We try to get everything right first time, but we know that sometimes things can go wrong...

If you've got a complaint about the service you've received from us, it’s important that we know about it. That way we can help put things right and make sure it doesn’t happen again.

You can email us about your Flow car or renters complaint or, you can write to us at: Customer Relations Manager, LV=, County Gates, Bournemouth, BH1 2AT. Your complaint will be dealt with promptly and fairly and in line with the Financial Conduct Authority’s requirements. If you want more information on how we handle complaints, please feel free to contact us.

For complaints relating to a new or existing claim, please email motorclaims@lv.co.uk

When emailing please don’t send us confidential or financial information like credit card details.

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