Flow contact us
Need help? You're in the right place! Our FAQs should have the answer but if not, email flowinsurance@lv.co.uk and we'll be in touch.
We're digital-first so it's all online and we only use the phones if you need to make a claim.
Managing your policy in your Flow account is easy. Here's how...
If you've been involved in a car incident, the most important thing is that you're okay. So, make sure you're safe before getting in touch - your claim doesn't have to be reported immediately if you don’t feel safe or comfortable.
If another person or vehicle was involved:
- Exchange details including names and addresses, phone numbers, registration numbers, makes and model
- If someone's injured, call the emergency services immediately
- Avoid discussing who was to blame, even if you think it's obvious
To help us handle your claim quickly, make a note of:
- Date, time, and location
- What led to the incident
- Names and contact details of any witnesses and/or police
- Any injuries caused to anyone involved
It may help to provide photographs taken at the scene or details of any CCTV cameras covering the area.
When to call the police:
- If the other driver doesn’t have insurance, flees the scene or refuses to provide their details
- If you think they caused the damage on purpose or could be under the influence of alcohol or drugs
If you need to speak to us urgently, we’ll be there for you 24/7.
Calls will be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only. Everything else can be done online in your Flow Account.
With Flow’s online self-service, you’re free to make changes to your policy yourself anytime. There’s no hanging about and it means we can prioritise calls from people who need us most.
Our FAQ pages have the answers to most queries but if you do need to get in touch, or want to tell us about a technical difficulty, just email flowinsurance@lv.co.uk and we’ll get back to you.
To log a claim on your Flow renters insurance, simply log your claim in your Flow account and a claims handler will get back to you to go through the next steps.
Once you’ve reported your claim online, we’ll be in touch within 48 hours to run through the details and explain what happens next.
If you need to speak to us urgently, we’ll be here for you 24/7.
Calls will be recorded. For Text Phone, first dial 18001.
> Log a Flow renters claim
If you have breakdown cover with your Flow Annual car insurance, we’ll be there for you 24/7.
Calls will be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only. Everything else can be done online in your Flow Account.
With Flow’s online self-service, you’re free to make changes to your policy yourself anytime. There’s no hanging about and it means we can prioritise calls from people who need us most.
Our FAQ pages have the answers to most queries but if you do need to get in touch, or want to tell us about a technical difficulty, just email flowinsurance@lv.co.uk and we’ll get back to you.
We'll miss you if you cancel, but you're welcome back anytime.
Got a pressing question? We might have already answered it in our FAQs
> Read our Flow Annual car FAQs