Flow customer help
You can manage your Flow policy in your Flow account. Here's how...
Make a Flow car claim
If you've been involved in a car incident, the most important thing is that you're okay. So, make sure you're safe before getting in touch - your claim doesn't have to be reported immediately if you don’t feel safe or comfortable.
To report a new Flow car insurance claim call us on the number below.
This number is for reporting a Flow car claim. If you have a general query about your Flow subscription or would like to make changes, you'll find everything you need in your Flow account.
If you're calling from abroad +441202 848509
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Make a Flow renters claim
To log a claim on your Flow renters insurance, simply log your claim in your Flow account and a claims handler will get back to you to go through the next steps.
Once you’ve reported your claim online, we’ll be in touch within 48 hours to run through the details and explain what happens next.
If you need to speak to us urgently, you can call our emergency line on: 0800 030 4898. Lines Open 24/7. Calls will be recorded. For TextPhone first dial 18001.
> Log a Flow renters claim
If you have breakdown cover with your Flow Annual car insurance, we’ll be there for you. Just call our 24-hour breakdown line:
From Europe, please call:
+44 1202 295398
For Text Phone, first dial 18001. Calls will be recorded.
This number is for reporting a Flow car breakdown claim. If you have a general query about your Flow Annual policy or would like to make changes, you'll find everything you need in your Flow account.
We'll miss you if you cancel, but you're welcome back anytime.
Got a pressing question? We might have already answered it in our FAQs
> Read our Flow Annual car FAQs