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Contact us

Manage your Flow Annual car insurance cover online. 24/7. No phones. No need to wait. Easy.

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What would you like to get in touch about?

We're digital-first so it's all online and we only use the phones if you need to make a claim.

Still not found what you're looking for? We're here to help...


Flow is designed to be straightforward, and most changes can be made any time on your self-serve online account. You can always check out our how-to guide to help you along the way.

If you have any Flow related queries, or need to tell us about a technical difficulty, please email us detailing your query along with your full name, postcode, and vehicle registration. This will help us locate your policy. We're on it and we'll normally get back to you within 24 hours, in most cases redirecting you to our help pages.

Sometimes it can take us a little longer. Don’t worry, we’re probably just a little busier than usual. Please don’t email again if you’re waiting for a reply, as this can delay us getting back to you and other customers.


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