Flow Annual car insurance 'how to' videos and guides
Making changes to your Flow Annual car insurance online, easy. Let us show you the way.
Our handy videos and guides will show you the way. Trust Flow to keep online car insurance simple…
Everything you need to know about managing your account...
How to manually change your car
Can't find your car using your registration number? Watch our video to make it easy.
How to add a driver to your car
Need to add a driver to your policy? Our video show you just how to do it.
How to add business use to your car
Need to add business use onto your vehicle? Watch our video to show you how it's done.
How to cancel your policy
Need to cancel your policy? No problem. Our video makes it as easy as 1, 2, 3…
How to change your car
Want to change the car on your cover and get a new price before confirming? OK.
How to change your car registration
Need to make edits to your car details? Our step by step video guide will help you put it right.
How to change your payment card
Time to change your payment details? Here’s a simple video that explains how to do it.
How to edit driver details
Want to update your named driver details? Our simple step by step guide to show you how.
How to set up your policy to auto renew
Let’s make it easy. Our video will help keep your renewal simple.
How to change your payment day
Want to change the day we take your payment? This video’s for you.
Couldn't find the answer above? Take a look at these... What is your question about?
Documents
When on your account homepage, click on the documents icon. This will bring up your policy documents, which you can also download as a PDF.
To get your settlement letter please get in touch with our claims department who’ll be more than happy to help.
Calls will be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only, our claims team won't be able to help with any Flow policy queries. You can do everything else online in your Flow Account, it's quick and easy.
Green Cards will not be issued as part of this policy.
The same rules apply if you're towing a caravan/trailer
If you cancel mid-term your NCD will be shared with you on your cancellation document.
The information contained in this proof of NCD will contain: the vehicle attached to the discount, the number of years, if the NCD was protected and the policy end/cancellation date.
Claims
If you need to speak to us about an ongoing claim, please get in touch with our claims department who’ll be more than happy to help.
Calls will be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only, our claims team won't be able to help with any Flow policy queries. You can do everything else online in your Flow Account, it's quick and easy.
If you've been involved in a car incident, the most important thing is that you're okay. So, make sure you're safe before getting in touch - your claim doesn't have to be reported immediately if you don’t feel safe or comfortable.
Call the police immediately if:
- the other drivers leave the scene or refuse to provide their details;
- you believe the other driver does not have insurance;
- you suspect the other driver caused the damage intentionally;
- you suspect the other driver is under the influence of alcohol or drugs.
Here are the key details you'll need to make sure your claim is handled quickly and efficiently:
- date, time, and location;
- the circumstances or series of events in the lead up;
- contact details of anyone else involved;
- number plates of any other cars involved;
- names and contact details of any witnesses;
- details of any injuries to anyone involved.
When you're ready to make a claim, we’ll be here for you 24/7.
Calls will be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only, our claims team won't be able to help with any Flow policy queries. You can do everything else online in your Flow Account, it's quick and easy.
Sorry to hear you’re not happy with how we dealt with your claim. Please get in touch with our claims department so we can look into this for you.
Calls will be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only, our claims team won't be able to help with any Flow policy queries. You can do everything else online in your Flow Account, it's quick and easy.
If you need to make a windscreen claim, we’ll be there for you 24/7. The work will be carried out by our partners Autoglass or National Windscreens. Why not head to our claims page to make the claim straight from there...
Calls will be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only, our claims team won't be able to help with any Flow policy queries. You can do everything else online in your Flow Account, it's quick and easy.
Breakdown
Flow makes changing your level of breakdown cover simple. Here’s how:
1) Log in to your online account, and select 'Your car, Make changes'
2) Select 'Edit car and cover'
3) Select 'Breakdown cover' and ‘edit level of cover’
4) Click 'Next' and enter your start date for the changes to take place
5) The new price including your breakdown cover will then be shown
Please note, if you upgrade your breakdown cover midterm you will not be able to downgrade or remove it until your renewal.
1) Log in to your online account, and select 'Your car, Make changes'
2) Select 'Edit car and cover'
3) Select 'Breakdown cover' and under 'Do you want to add breakdown cover?' select 'Yes, please'
4) Click 'Next' and enter your start date for the changes to take place
5) The new price including your breakdown cover will then be shown
Breakdown cover doesn't cover any vehicle that is already broken down and roadworthy. Please ensure you do not have cover with another breakdown provider. Read more FAQs about our breakdown cover.
You can remove or downgrade your breakdown cover at renewal or at the point of changing over your vehicle if it comes with breakdown cover elsewhere.
If you no longer require breakdown cover with your Flow annual policy, log in to your account and follow these steps:
1) Log in to your online account, and select 'Your car, Make changes'
2) Select 'Edit car and cover'
3) Select 'Breakdown cover' and select ‘Remove'
4) Click 'Next' and enter your start date for the changes to take place
5) The new price including your breakdown cover will then be shown
If you have breakdown cover with your Flow Annual car insurance, we’ll be there for you 24/7. Just give us a call using the number below.
Calls will be recorded. For Text Phone, first dial 18001.
Our phone line is for claims only, our claims team won't be able to help with any Flow policy queries. You can do everything else online in your Flow Account, it's quick and easy.
Admin
On your account page, go to 'account details', scroll to 'contact details' and then 'edit contact'. You'll then be able to enter your new email address.
Don't forget, this will become the active email address you'll need for logging in to your account in the future.
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We'll ask for the email address and password you set up when creating your account, then you'll be able to view or edit your policy details.
We’ll send a message to the email address you’ve registered with us and provide you with a link that will reset your password. To keep your data secure, the link will only be valid for 10 minutes.
Payments
1. Log in to your account and select ‘Payment’
2. On the payment details page, select ‘Change day’
3. Select the day of the month we should take your payment
E.g. if your payments are taken on the 20th each month but you’d like them to come out on the 28th instead, this will become your new payment date.
Don’t forget to check your updated payment schedule when you change your payment date.
If you’d like to see how it’s done, watch our helpful How-to video.
1. Log in to your account and select ‘Payment’
2. On the payment details page, select ‘Change card’
3. Fill in your new payment card details
Please note: if you’ve missed a payment, although you’ll be able to update your payment card here, you’ll still need to make a manual payment afterwards by clicking the ‘pay now’ banner.
If you’d like to see how it’s done, watch our helpful How-to video.
Amendments
We understand that things can change, though, so the best thing to do is to cancel your policy and take out a new one, if you really want to change your start date.
Simply log in to your account, cancel your current policy and set up a new policy from your chosen date.
Just so you know, if you change your start date, your price may change too.
If your cover has already started and you still wish to cancel you may be subject to a cancellation fee payment.
Once you’ve seen how the change affects your price, if you don’t want to proceed, selecting ‘cancel changes’ will take you back to the homepage.
To add a driver:
1. Log in to your account and select the 'your car, make changes' button.
2. Under 'drivers' select add another driver.
3. Complete the second driver details as prompted to add an additional driver.
4. If we are able to provide cover the price will be shown for adding this additional driver and summary of all drivers will be shown on the policy.
To remove a driver:
1. Log in to your account and select the ‘Your car, make changes’ button
2. Under ‘Drivers’ select edit under the driver you would like to remove
3. Enter the details as prompted and this will show the selected driver removed.
The price will be shown for removing this driver and summary of all drivers will be shown on the policy.
Before changing your registration over, you’ll need confirmation from the DVLA that this process has been completed. Once you receive confirmation, you can log into your account and select 'Your car, make changes'.
If you’d like to see how it’s done, watch our helpful How-to video.
Please note, your policy may be cancelled if we can’t match the vehicle's registration to the correct make and model of car which is held by the DVLA. The amount you change your registration plate will be limited.
On your account homepage, select 'cancel policy'. You can then select a date to cancel your cover.
If you’re not looking to cancel right away but want to know how to stop your policy from renewing automatically, check out the FAQ below.
Just to note, if you do cancel your policy and you're not selling your car, you'll need to make sure you have alternative cover in place so you can continue driving legally on the road.
If you’d like to see how it’s done, watch our helpful How-to video.
If your policy’s set to renew automatically and you want to change this, just log in to your Flow account:
1. Select ‘Account details’
2. Click the ‘edit renewal preferences’ button
3. Select the option ‘I do not want to renew’
If the option to renew automatically isn’t selected then there’s nothing else you need to do.
Just to note, if you don’t renew (and you're not selling your car) you'll need alternative cover in place to continue driving legally on the road.
2. Head to your account details, then change address.
Please note that your address is one of the factors used to calculate your price and every postcode has a different rate. In other words, changing your address can also change your price.
To change your car, log in to your account and follow the steps below. Changing your car could also change the price you pay.
1. Log in to your account and select the 'your car, make changes' button
2. On the Your car page, select 'replace'
3. On the Replace your car page, enter the registration of the new vehicle, or take a photo of the car registration
4. Select ‘find my car’ and complete the details of the correct vehicle, driver, mileage, location and usage
5. Click next and select your replace car cover start date
6. The final page will show the price for changing over the car and confirm the correct replacement car details under the policy cover
If you’d like to see how it’s done, watch our helpful How-to video.
Log in to your Flow account, click on the 'your car/make changes' button and edit your marital status. You can change your surname at the same time.
Unfortunately, we can’t change the number of years of No Claims Discount that was disclosed to us when you got your quote. You have two options. Either cancel your policy and take out a new one with the correct NCD disclosed, or keep your existing policy as it is.
Cancelling and starting a new quote could result in an increase to your premium price (especially if your policy has already started or your original quote was a little while ago). Generally, the sooner a policy is needed, the more expensive it is.
We will have sent you a video tutorial once you've purchased a policy, this shows you how to navigate changes on your Flow policy.
You can make any changes online by logging in to your account and selecting the 'your car, make changes’ button or any other buttons where you would like to make a change.
We understand that this sort of thing can happen, though, so the best thing to do is to cancel your policy and take out a new one.
The good news is it’s nice and easy. Just log in to your Flow account and select Cancel my policy.
Renewal
With Flow, you always get the best price we can offer at the first time of asking. We’re unable to respond to any requests to reduce your renewal price or price-matching.
When renewing, we recommend checking your cover levels are still fit for your needs to help you manage the price.
You can do this online in your Flow account.
You can make changes online when you log in to your Flow account.
If you wish to make changes with effect from the renewal date only, then please select the 'renewal, make changes' tile and make your changes there.
Please ensure you save the changes made. If you need to make changes to the policy prior to the renewal date, please select the correct tile for the change you wish to make and proceed from there.
1. Select ‘Account details’
2. Click the ‘edit renewal preferences’ button
3. Check which option is selected there.
You can change this option at any time up until your renewal date.
If you want to change the payment method, select 'Renewal, Make changes’ when you’re in your account and update your payment preference.
If you’ve already selected the option to renew automatically, then you’re all set and you don’t need to do anything. Your policy will renew and the payment will be debited on the renewal date using the same payment method used last year.
If you want to change the payment method, just log in to your account, select 'Renewal, Make changes’ and update your payment preference.
The information contained in this proof of NCD will contain: the vehicle attached to the discount, the number of years, if the NCD was protected and the policy end/cancellation date.
If your policy’s set to renew automatically and you want to change this, just log in to your Flow account:
1. Select ‘Account details’
2. Click the ‘edit renewal preferences’ button
3. Select the option ‘I do not want to renew’
If the option to renew automatically isn’t selected then there’s nothing else you need to do.
Just to note, if you don’t renew (and you're not selling your car) you'll need alternative cover in place to continue driving legally on the road.