Flow insurance is committed to making sure your personal information and privacy is protected.
By using our website and online platforms (“websites”), you agree to us placing cookies on your computer, smartphone or other device. Here’s what you need to know about cookies, how and why we use them and how to manage your cookie settings.
What are cookies?
Cookies are small text files that are downloaded and stored in the memory of your computer or other device when you visit a website.
The information stored on the cookie allows the website to recognise your device when you revisit a website or browse its pages. Cookies are used to make websites work or work more efficiently, but cookies alone cannot be used to identify you. The cookie itself does not keep any of the data it collects.
Specifically, we use information from cookies to:
- Help us provide you with a better experience
- Track your preferences
- Save time by recognising your device when you visit our website/s
- Help prevent the mis-use of the websites
- Improve the website’s usability and make sure it operates correctly
- Understand how you navigate our website
We also use cookie technology to make sure we maintain your confidentiality and security through secure or password protected areas of the website, where you’ve registered for any of our online services.
If you ever ask us to ‘Remember my device’ to let you log on more easily, we’ll use what’s known as a “persistent cookie” to make it work. This provides us with information about your visits and about the device you use to access our websites. This includes, where available, your IP address and pseudonymous identifiers, operating system and browser type.
What types of cookies do we use?
We use three categories of cookie on our websites:
These cookies are essential, and ensure our website works for you. Without them, services like getting a quote or buying a policy online won’t function. The information these cookies collect is anonymous and they can’t track your browsing activity on other websites.
These cookies collect information about how you use our website, like which pages you go to most often, how long you stay on them and if you get error messages. They don’t collect information that can identify you – we only use them to improve how our website works.
These cookies help us deliver relevant advertisements to you, based on the pages on our website you visit. These advertisements will appear on certain other websites that you visit. We may share this information with third parties.
Third party cookies
Some cookies are set by Flow insurance (“first party cookies”) whereas others are set by third party companies (“third party cookies”).
Third party cookies are cookies placed by our approved business partners from a different website, for example, where a page has embedded content from other sites, you may be sent cookies from these websites. We don’t control the setting of third party cookies and recommend you check the privacy and cookie policies of those websites for information about them and how to manage them. We can’t accept any responsibility for any content contained in these third party websites.
How long do cookies last?
The length of time a cookie stays on your device depends on its type:
- "Session cookies" are temporary and are deleted every time you close your browser.
- "Persistent cookies" stay on your computer until they expire or until you delete them from your device's cache.
Accepting or rejecting cookies
You’re in control of the cookies that we store and you can use your Cookie Settings to manage them for this and future visits to our website.
Without certain types of cookies enabled, we can't guarantee the website or your experience of it are as we intended it to be. For guidance on how to restrict or delete cookies on your browser please see our page on how to manage cookies on your computer.
Your selected options in the panel will be remembered when you visit the site in the future. You can change your settings at any time.
Alternatively, most web browsers provide some control over most cookies in the browser settings. To find out more about cookies, including how to see which cookies have been set, visit: https://www.allaboutcookies.org/verify
You can manage your cookie settings using the button below.
We may use third party service providers to help us monitor and analyse how people use our service.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Data collected by Google Analytics is used to track and monitor the use of our website. This data is shared with other Google services and Google may use it to personalise ads for its own advertising network.