Legal Information

The small print on our Flow products

Flow is a registered trademark (trading style) of Liverpool Victoria General Insurance Group.  

Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel. 0330 1239970

 

Complaints

If you've got a complaint about the service you've received from us, it’s important that we know about it. That way we can help put things right and make sure it doesn’t happen again.

You can let us know by emailing us at flowinsurance@lv.co.ukOr, you can write to us at: Liverpool Victoria General Insurance, County Gates, Bournemouth, BH1 2AT. Your complaint will be dealt with promptly and fairly and in line with the Financial Conduct Authority’s requirements. If you want more information on how we handle complaints, please feel free to contact us.

If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you but you'll need to contact them within six months of receiving our final response letter.

Their website is www.financial-ombudsman.org.uk where you'll find more information about the service, including details of the various ways they can be contacted.